Feedback from previous guests about their experience.
74%
loved the resort and would return for another relaxing stay
7.4/10
Very good
Rooms
6.8
Location
6.0
Service
5.8
Dining
6.2
Guest reviews
7.4/10
based on 5 reviews
3.5/5
based on 284 reviews
#13 of 88 hotels in Shima based on Tripadvisor
Katie
United States of America,
March
2025
5.8/10
My stay at Hotel And Resorts Ise-Shima was quite pleasant, with a spacious room and a relaxing hot spring experience. The dining options were diverse, offering a good mix of Japanese and Western cuisine, though the breakfast service was a bit chaotic. However, the dated ambiance and some issues with smoke from nearby rooms marred the overall experience a little.
Rooms
6.0
The room was roomy by Japanese standards, with a clean and well-maintained bathroom, though it felt a bit old.
Service
5.0
Service was adequate, but I was frustrated by the lack of a non-smoking floor which made it uncomfortable at times.
Location
6.0
The hotel is in a somewhat isolated area, making it peaceful but also a bit inconvenient for outings.
Dining
6.0
The buffet offered a good spread of options, but the breakfast wasn't as organized as I would have liked.
Facilities
5.0
The hot spring was a highlight, though the elevator delays during busy times were frustrating.
William
United States of America,
March
2025
7.2/10
I had a decent stay at the hotel with some great aspects, though a few drawbacks made it less than perfect. The room was spacious and comfortable, and I enjoyed the buffet meals, but there were concerns with smoking areas and the overall ambiance felt a bit outdated. The hot spring experience was a highlight, providing a nice relaxation option.
Rooms
7.0
The western style room was very big for Japanese standards, offering plenty of space, and the bathroom was a good size too. The bed was comfortable and the room was clean and well maintained.
Service
6.0
The staff seemed efficient, but I experienced some issues with neighboring smoking rooms impacting my experience. A non-smoking floor would be beneficial.
Location
5.0
The hotel's location felt quite isolated, which might not be ideal for those looking to explore nearby attractions easily.
Dining
6.0
The buffet offered a good selection of Japanese and western dishes, but I found the use of plastic trays instead of ceramic plates a bit disappointing. Most meals were enjoyable, except for one mysterious purple dish.
Facilities
7.0
The hot spring was a highlight of my stay, though I noticed that the hotel felt a bit busy, especially during peak times, impacting access to the amenities.
Andrew
United States of America,
December
2024
6.0/10
I appreciated the spacious accommodations which allowed for a good night's rest. the hot spring was definitely a highlight of my stay. While the dining options were decent, I found the breakfast spread a bit busy. and I could have used a few more choices. Overall, it met most of my expectations for a tourist class hotel.
Rooms
8.0
The room I stayed in was large by Japanese standards, clean, and well maintained. the bathroom was an adequate size. The bed was comfortable enough for my needs.
Service
7.0
Service was generally efficient; I had no major complaints during my stay.
Location
6.0
The hotel felt quite isolated, which might not suit everyone, but I enjoyed the tranquility.
Dining
7.0
The breakfast offered a good mix of Japanese and western buffet items. I enjoyed the kaiseki-style dinner with its many small dishes, though the breakfast could benefit from more variety.
Facilities
8.0
The hot spring was enjoyable and a great way to unwind after a busy day.
Rachel
United States of America,
December
2024
5.4/10
I had a decent stay at Hotel And Resorts Ise-Shima, enjoying the spacious rooms and relaxing hot spring. However, the dated ambiance and some noise from smoking rooms nearby were a bit frustrating. The buffet breakfast was good, but serving food on plastic trays didn't vibe with the overall experience.
Rooms
7.0
The room was pretty big for Japanese standards and clean, though I wish the furnishings were a bit newer.
Service
6.0
Staff were okay, but the check-in was slow with so many guests trying to access the onsen.
Location
6.0
The hotel feels a bit isolated which can be nice if you're looking for a getaway but may not be convenient for exploring.
Dining
6.0
The buffet had a wide selection and was good overall, but having food on plastic trays was a letdown.
Facilities
7.0
Enjoyed the hot spring, but the dated vibe of the hotel took away from the experience.
Josh
United States of America,
November
2024
5.4/10
I enjoyed my spacious room and the soothing hot spring, yet the overall experience was somewhat marred by the occasional noise from a smoking room nearby. The breakfast buffet had decent choices but the use of plastic trays instead of ceramic plates was disappointing.
Rooms
6.0
The room was large and clean, though it felt a bit outdated and hot inside.
Service
5.0
Service was adequate, with nothing particularly amazing stand out during my stay.
Location
7.0
The hotel is well-located for accessing the onsen and other local attractions.
Dining
6.0
Breakfast offered an adequate Japanese and western buffet, though I expected more variety.
Facilities
5.0
The onsen was enjoyable, but the elevator delays due to the busy Saturday crowd were frustrating.
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